Welcome to WinPilot.
These Terms and Conditions govern your use of the WinPilot website and services. By accessing this website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

Services Overview
WinPilot provides remote-only information technology support services. All assistance is delivered through secure remote access tools with the user’s explicit permission. We do not provide on-site services, hardware repairs, or physical device handling.

Remote Access Consent
By requesting support, you authorize WinPilot to access your device remotely for the sole purpose of providing the requested service. Remote access is temporary and session-based. You may end the session at any time. WinPilot will not access your device without your knowledge or consent.

Scope of Services
Our services include Windows installation and troubleshooting, Microsoft Office and Outlook assistance, malware removal, performance optimization, application setup, account configuration, and related remote IT support tasks as listed on our website.

WinPilot does not guarantee that all issues can be completely resolved, as outcomes depend on system condition, software compatibility, internet stability, and third-party factors.

Service Limitations
WinPilot does not support or take responsibility for physically damaged or failing hardware, data loss caused by pre-existing system conditions, illegal or pirated software, or issues outside the agreed service scope. Data recovery services are best-effort only and not guaranteed.

Paid Services and Pricing
All services provided by WinPilot are paid services unless explicitly stated otherwise. Prices are communicated clearly before service begins. Payments are based on time, expertise, and effort, not guaranteed results.

Refund Policy
Due to the nature of remote IT services, refunds are not guaranteed once service has started. If a service cannot be completed due to technical limitations beyond our control, we may offer partial resolution options at our discretion.

User Responsibilities
You agree to provide accurate information about your system and issue. You are responsible for backing up important data before requesting support. WinPilot is not liable for data loss resulting from pre-existing conditions or user actions.

Intellectual Property
All content on this website, including text, graphics, logos, and service descriptions, is the intellectual property of WinPilot and may not be copied, reproduced, or redistributed without written permission.

Cookies
This website uses cookies to improve functionality and user experience. By using this website, you consent to the use of required cookies necessary for site operation.

Limitation of Liability
To the maximum extent permitted by law, WinPilot shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or services. All services are provided on an as-is basis.

Changes to Terms
WinPilot reserves the right to update or modify these Terms at any time. Continued use of the website or services constitutes acceptance of any changes.

Contact Information
If you have questions about these Terms and Conditions, please contact us through our website contact page.

Terms & Conditions