Refund Policy

WinPilot provides remote-only digital IT support services. Due to the nature of these services, refunds are handled according to the guidelines below.

Service-Based Policy
All services are based on time, expertise, and effort. Once a remote support session has started, the service is considered delivered, regardless of the final outcome.

No Guaranteed Results
While every effort is made to resolve issues effectively, results may vary depending on system condition, software compatibility, internet stability, and third-party factors. WinPilot does not guarantee that all issues can be fully resolved.

Refund Eligibility
Refunds are not guaranteed once a service session has begun. In cases where a service cannot be performed due to technical limitations beyond our control, WinPilot may review the situation and offer a partial refund or alternative resolution at our discretion.

Non-Refundable Situations
Refunds will not be provided for:
Services already completed or partially completed
Issues caused by unsupported or illegal software
Problems related to failing or damaged hardware
Delays caused by customer unavailability or connectivity issues

Payment Disputes
Customers are encouraged to contact WinPilot directly to resolve any concerns before initiating a payment dispute or chargeback. Open communication helps us address issues quickly and fairly.

Policy Changes
WinPilot reserves the right to update or modify this Refund Policy at any time. Continued use of our services constitutes acceptance of the current policy.

Contact
If you have questions about this Refund Policy, please contact us through the WinPilot website.