Privacy Policy

WinPilot values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our remote IT support services.

Information We Collect
We may collect limited personal information when you contact us or request services. This may include your name, email address, contact details, and basic information related to your computer issue. We only collect information that is necessary to provide our services.

How We Use Your Information
Your information is used solely to:
Communicate with you regarding support requests
Provide remote IT services
Improve our website and service experience
Respond to inquiries and support needs
We do not sell, rent, or trade your personal information to third parties.

Remote Support Sessions
During remote assistance sessions, we may temporarily view system information required to diagnose and resolve the reported issue. We do not access personal files unless necessary for the requested service and with your consent. Remote access is session-based and ends once the service is completed.

Data Security
We take reasonable measures to protect your information. Secure remote access tools and standard security practices are used to help prevent unauthorized access. However, no online method of transmission or storage can be guaranteed to be completely secure.

Cookies
Our website may use cookies to ensure proper functionality and improve user experience. Cookies do not provide access to your computer or personal data beyond what you choose to share. You may control cookie preferences through your browser settings.

Third-Party Tools and Services
We may use trusted third-party tools to deliver services or support website functionality. These providers are only given access to information necessary to perform their role and are expected to protect your data.

Data Retention
We retain personal information only for as long as necessary to provide services or comply with legal requirements. Once no longer needed, information is securely deleted or anonymized.

Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us through the WinPilot website. We will respond within a reasonable time.

Policy Updates
This Privacy Policy may be updated from time to time. Any changes will be posted on this page. Continued use of our website or services indicates acceptance of the updated policy.

Contact Us
If you have questions or concerns about this Privacy Policy, please contact us through the WinPilot website.