Digital Delivery & Shipping Policy

WinPilot provides remote-only digital IT support services. No physical products are shipped, and no on-site services are provided.

Digital Service Delivery
All services are delivered digitally through secure remote assistance tools or online communication. Once payment is confirmed, service delivery is initiated according to the agreed schedule or availability.

No Physical Shipping
WinPilot does not ship physical items. There are no delivery addresses, shipping fees, or courier services involved in any transaction.

Service Access
Digital services are provided by connecting remotely to your computer with your permission or by offering guided assistance through online tools. Access details and instructions will be communicated clearly before the session begins.

Delivery Time
Service delivery times may vary depending on the type of service requested, system condition, internet stability, and availability. Most services are completed within the same session, but some issues may require additional time.

Responsibility for Availability
Customers are responsible for ensuring they have a stable internet connection and access to their device at the scheduled service time. Delays caused by connectivity issues or unavailable devices may affect service delivery.

Non-Transferable Services
All digital services are provided for the intended customer and device only and may not be transferred, resold, or shared with others.

Contact and Support
If you have questions regarding digital delivery or service access, please contact us through the WinPilot website before requesting support.