How to Set Up Remote Support

This page will guide you step by step on how to set up a secure remote connection so we can assist you.
Please follow only the tool we ask you to use. You do not need to install all of them.

If you feel unsure at any point, take your time. Nothing will happen without your permission.

Important Before You Start

• Make sure your computer is turned on
• Ensure you have a stable internet connection
• Close unnecessary programs
• Stay on this page while setting up

Remote access is temporary, secure, and fully under your control.

Option 1 : Microsoft Quick Assist (Windows Built-in)

Use this option if you are using Windows 10 or Windows 11 and we ask for Quick Assist.

Step 1 : Click the Start menu on your computer.

Step 2 : Type Quick Assist and open the app.

Step 3 : Select Get Help.

Step 4 : Enter the 6-digit code we provide and click Submit.

Step 5 : When prompted, choose Allow so we can assist you.

You can see everything on your screen at all times.

Option 2 : AnyDesk Setup

Use this option if we ask you to use AnyDesk.

Step 1 : Open your web browser and go to
www.anydesk.com

Step 2 : Click Download and wait for the file to finish downloading.

Step 3 : Open the downloaded file.

You do not need to install it unless instructed.

Step 4 : You will see a number called Your Address.
Send this number to us when asked.

Do not click anything else unless we guide you.

Option 3 : TeamViewer Setup

Use this option only if we ask you to use TeamViewer.

Step 1 : Go to
www.teamviewer.com

Step 2 : Click Download TeamViewer.

Step 3 : Open the downloaded file and follow the on-screen instructions.

Step 4 : Once open, you will see an ID and Password.
Share these only when requested.

Do not change any settings unless instructed.

During the Support Session

• You can see everything we do on your screen
• You may ask questions at any time
• You may stop the session whenever you wish

Nothing is done without your approval.

After the Session Ends

Once the session is finished:

• The remote connection is closed
• We no longer have access to your computer
• You may close or uninstall the tool if you wish

Your privacy is respected at all times.

Need Help Setting This Up

If you are confused or unsure, do not worry.
Just let us know, and we will guide you calmly step by step.

If you need assistance during setup, you may contact us on WhatsApp and we will help you step by step.

WhatsApp: +63 991 4134 254

Need help while setting this up?
You can contact us on WhatsApp for guidance at any time.

WhatsApp: +63 991 4134 254